Politique d’expédition

📦 Shipping Policy

France:
All artworks are carefully packed and shipped within 3–5 business days. Delivery within France typically takes 1 to 2 weeks.

International Shipping:
International orders are also processed within 3–5 business days. Please allow 2 to 4 weeks for delivery depending on the destination and customs procedures.

You will receive a tracking number as soon as your order is dispatched.
Every piece is shipped with care and insured for its full value.

 

💬 Frequently Asked Questions (FAQ)

Q: How are the artworks packed for shipping?
Each piece is carefully wrapped in multiple protective layers and shipped in a sturdy box, with padding to ensure it arrives in perfect condition.

Q: Do you ship internationally?
Yes, I ship worldwide. International deliveries usually take 2 to 4 weeks, depending on your location.

Q: Can I return a piece if I change my mind?
Because each piece is handmade and unique, I do not accept returns or refunds unless the item arrives damaged.

Q: What if my piece arrives damaged?
Please email me at [your email] within 48 hours, with photos of the damaged piece and the packaging. I’ll offer either a refund or a replacement, depending on availability.

Q: Will I receive a tracking number?
Yes, a tracking number will be emailed to you as soon as your order ships.

Q: Do you offer gift wrapping or notes?
Yes! If you're sending a piece as a gift, just leave a note at checkout and I’ll include a handwritten card.